Airtax – Terms of Business

1. About Airtax

PricewaterhouseCoopers (PwC) may assist you with Australian tax compliance, as follows:

  • registering you for an Australian Business Number (ABN) and/or Goods and Services Tax (GST);
  • preparation of your GST return on a Business Activity Statement (BAS);
  • lodgement of your BASs with the Australian Taxation Office (ATO);
  • preparation of your Income Tax Return (ITR); and
  • lodgement of your ITR with the ATO.

What assistance does Airtax offer you to complete your GST or Income Tax compliance obligations?

  • Airtax may assist you to prepare and lodge your BAS each period (whether quarterly or monthly) and/or your annual ITR based solely on income, expense and other information provided by you or third parties authorised by you.
  • You are responsible for ensuring that your income, expenses and other information entered into Airtax are true and correct. We prepare your BAS and/or ITR and calculate the GST and/or Income Tax amount payable or refundable to the ATO based solely on this information.
  • Once the BAS and/or ITR has been prepared, you review and confirm that the GST and/or Income Tax amount calculated is accurate and complete, and PwC will then lodge the BAS and/or ITR on your behalf.
  • The services that are provided via Airtax are BAS and/or ITR preparation and lodgement services only. They do not include advice services including advice on GST, Income Tax  or other tax matters.

What is the cost?

  • The price for using Airtax is $49 (inclusive of GST) for each BAS lodged and $79 (inclusive of GST) for lodgement of your annual ITR. You will be charged by credit card prior to the lodgement of the BAS or ITR.
  • The price for using the ABNor GST registration processes is $79 (inclusive of GST).

2. Other important information

Basis of providing our services

Our services are based on our understanding of current law and the current policy and practice of the ATO or other relevant tax authority as at the time we provide the relevant services.

Who is eligible to use Airtax?

All Airtax services

To use Airtax, you need to earn your income as an individual (ie. not earning income as a partnership or an entity such as a company) and be eligible based on PwC’s client acceptance rules. We use information provided by you during the registration process to assist in determining your eligibility.

We advise you by email during registration whether or not you are eligible. If you are eligible, you can start using the service immediately.

Unfortunately, you cannot use our Airtax services if:

  • you or your spouse / spouse equivalent, or any individual that you are financially dependent upon, have a role as a senior executive or are in a financial reporting oversight role at an audit client (or any of its related entities) of PwC that is subject to the rules of the US Securities and Exchange Commission; or
  • you do not have a tax file number.

BAS lodgement services

You cannot use our Airtax services for preparation and lodgement of your BAS if you:

  • intend to account for GST on a non-cash basis; or
  • reported business income associated with your ABN prior to 1 July 2015.

Income Tax services

You cannot use our Airtax services for preparation and lodgement of your ITR if:

  • you were under 18 as at 30 June 2016;
  • you have not used Airtax in the current period for lodgement of your BAS; or
  • during the year ended 30 June 2016 you:
  • Accounted for income or expenses on an accrual basis;
  • Carried forward or incurred any non-commercial business losses;
  • Carried forward or incurred tax losses;
  • Claimed deductions for blackhole capital expenditure;
  • Employed staff, contractors or subcontractors;
  • Held any intangible assets for which you wish to claim a deduction;
  • Held any landcare operations;
  • Held capital assets in a project pool for which you wish to claim a deduction;
  • Held farm management deposits;
  • Held investment/s in a partnership or trust;
  • Held investment/s in a foreign entity/entities during the income year;
  • Held investment/s in forestry management products;
  • Incurred interest expense from overseas;
  • Received income solely from salary and wages reported on a payment summary;
  • Received a tax free government pension;
  • Received a tax free government pension or a superannuation income stream;
  • Received an eligible termination payment;
  • Received any rental income;
  • Received income from insurance bonuses;
  • Received income from trading in physical goods;
  • Received personal services income;
  • Were a participant in an employee share scheme; or
  • Were employed by PricewaterhouseCoopers.

Powers of tax authorities

It is important to keep in mind that the positions taken in activity statements, tax returns or other documents (including the BAS and ITR) lodged with tax and revenue authorities are not beyond challenge by the relevant authority and that tax and revenue authorities may have wide-ranging powers of investigation and discovery.

Record keeping

All tax and revenue laws in Australia require taxpayers to keep full and accurate records relating to their tax affairs. Penalties may be imposed if a taxpayer fails to comply with these requirements. Maintaining comprehensive records can also be beneficial in supporting your position in a tax dispute as the onus of proof is with the taxpayer.

Records must generally be kept for five years after the later of the date on which:

  • those records were prepared or obtained;
  • the transaction to which they relate occurred; and
  • the last tax return in which they were included was filed.

Self assessment

The information provided in a statement or return, and lodgement itself, will in many cases, create a deemed assessment of the amount disclosed in the return or statement. However, the tax authorities are empowered to:

  • ask for the information used to complete a statement or return;
  • amend an assessment where they believe there has been an underpayment, and impose penalties and interest in respect of the underpayment; and
  • make any such amendment within a prescribed time limit (currently four years), except in the case of fraud or evasion where there is no time limit.

A taxpayer may lodge an objection disputing an assessment (or amended assessment), but this must be done within certain time limits. The time limits depend on individual circumstances and may be up to four years from the date of the original assessment.

If there is an adverse decision on an objection, it may be appealed through the Administrative Appeals Tribunal.

Airtax Knowledge base / FAQ

We will provide you with access to a Knowledge base/FAQ centre. This will provide general information that is publicly available. We will not provide you any information which is specific to your circumstances or anything that may constitute advice.

BAS and/or Tax Agent

You appoint PwC to be your BAS Agent and/or your Tax Agent to prepare and lodge the relevant BAS and/or ITR only. This includes authorising PwC to give the BAS and/or ITR to the Commissioner of Taxation. PwC will not be an authorised contact person with the ATO for you. PwC will not, as part of its scope of services, assist you with any dispute with the ATO.

Terms & Conditions

Set out below are the terms and conditions that apply to your use of Airtax, subject to PwC confirming that you are eligible. PwC will check your eligibility to use Airtax based on the information you have provided using Airtax.

A contract with PwC in relation to PwC’s provision of the Services is not formed unless and until PwC confirms your eligibility; however, clauses 4, 5, 6 and 15 of the terms & conditions, relating to confidentiality and privacy, liability, use of Airtax and data hosting, will have effect from when you click “Accept” on the terms and conditions.

The terms & conditions below replace any earlier agreements, representations or discussions. If anything in these terms & conditions is inconsistent with any other information that we provide to you, including through Airtax, these terms & conditions take precedence.

1 Our Services

1.1 Scope – This agreement sets out the terms & conditions on which we permit you to use Airtax. We provide our Services to you via your use of Airtax.

1.2 Changes – We may modify these terms & conditions at any time by incorporating a revised version into Airtax or by notifying you. The effective date of any modification of the terms & conditions will be upon incorporation into Airtax. By continuing to use the Services after the effective date of any modification, you are bound by the modified terms & conditions. It is your responsibility to check the terms & conditions for modifications. Any other changes to the Services or these terms & conditions must be agreed between us in writing.

1.3 Services for your benefit – Our Services are provided solely for your use for the purpose of preparation of business activity statements (“BAS”) and/or income tax returns and lodgement of BAS and/or ITR with the Australian Taxation Office (“ATO”).

1.4 Authorisation to prepare and lodge BAS and/or ITR – By accepting these terms & conditions, you authorise us to prepare your BAS and/or ITR on your behalf, as your BAS agent and/or tax agent. By authorising us to lodge a BAS and/or ITR in Airtax, you authorise us to lodge the BAS and/or ITR on your behalf, as your BAS agent and/or tax agent.

1.5 No liability to third parties – We accept no liability or responsibility to any third party in connection with our Services. You agree to reimburse us for any liability (including reasonable legal costs) we incur in connection with any claim by a third party arising from your breach of this agreement.

2 Your responsibilities

2.1 Generally – You must ensure we are permitted to use any third party information or intellectual property rights you require us to use to perform the Services.

2.2 Information – You are responsible for the completeness and accuracy of all the information used to complete your BAS and/or ITR in Airtax, irrespective of the source of that data. We will rely on this information to provide Services to you and accept no responsibility for its completeness or accuracy.

2.3 Records – You must keep adequate records to substantiate all amounts referred to in a BAS and/or ITR, by retaining valid tax invoices or similar evidence.

2.4 Interdependence – Our performance depends on you also performing your obligations under this agreement. You agree we are not liable for any default to the extent it arises because you do not fulfil your obligations.

2.5 Third party information – You must authorise third parties who hold relevant information (for example, information about revenue) to provide that information to us for the purpose of use in Airtax, if requested by us.

2.6 BAS and/or ITR declaration – You must ensure that any declaration or other statement you make in connection with a BAS and/or ITR is correct.

3 Fees

3.1 You must pay our fees for the Services.

3.2 The fee for using Airtax is $49 (inclusive of GST) for preparation and lodgement of a BAS. Payment is due:

a) on a quarterly basis prior to each BAS lodgement; and
b) by credit card.

3.3 The fee for using Airtax is $79 (inclusive of GST) for preparation and lodgement of an ITR. Payment will be due:

a) on an annual basis and prior to each ITR lodgement; and
b) by credit card.

3.4 The fee for using PwC to register you for an ABN and/or GST with the ATO is $79 (inclusive of GST) for each registration. Payment is due:

a) prior to completion of the registration process; and
b) by credit card.

3.5 You consent to the fees being charged to your credit card through the use of the Stripe Australia Pty Limited and National Australia Bank Limited payment facility (“Stripe”) which will process the credit card transaction. You consent to PwC providing your personal information and details of the Services to Stripe as required by the terms of the agreement between PwC and Stripe.

4 Confidentiality and privacy

4.1 Confidential information – We each agree not to disclose each other’s confidential information, except for disclosures required by law, or confidential disclosures by PwC under its policies.

4.2 Privacy – Our approach to privacy is set out in our Privacy Policy, available at You agree to comply with the Privacy Act 1988 (Cth) when providing us with information. We agree to co-operate with each other in addressing our respective privacy obligations in connection with the Services.

5 Liability

5.1 Accountants scheme – Our partners are members or affiliate members of Chartered Accountants Australia and New Zealand (“CAANZ”). Where CAANZ schemes have been approved under professional standards legislation in force in Australian states or territories, our liability in connection with the Services is limited in accordance with those CAANZ schemes. Legislation providing for apportionment of liability also applies.

5.2 Liability cap where no scheme – Where our liability is not limited by a scheme, you agree our liability for all claims connected directly or indirectly with the Services (including claims of negligence) is limited to an amount equal to the amount of the fees paid for the Services in the previous 12 month period.

5.3 Consequential loss – To the extent permitted by law, we exclude all liability for:

a) loss or corruption of data
b) loss of profit, goodwill, business opportunity or anticipated savings or benefits
c) indirect or consequential loss or damage.

5.4 Guarantees, warranties or conditions – All express or implied guarantees, warranties or conditions relating to this agreement or its subject matter, not contained in this agreement, are excluded from this agreement to the maximum extent permitted by law, and:

a) nothing in this agreement excludes, restricts or modifies any guarantee, condition, warranty, right or remedy implied or imposed by any statute which cannot lawfully be excluded, restricted or modified (Non-Excludable Condition).

b) if a Non-Excludable Condition is implied or imposed in relation to this agreement and cannot be excluded, and you are able to limit PwC’s remedy for a breach of the Non-Excludable Condition, then the liability of PwC for breach of the Non-Excludable Condition is limited to one or more of the following at PwC’s option:

(i) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or

(ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.

6 Electronic communications and use of Airtax

6.1 Electronic communications – We each agree to take reasonable precautions to protect our own information technology systems, including implementing reasonable procedures to guard against viruses and unauthorised interception, access, use, corruption, loss or delay of electronic communications.

6.2 Use of Airtax – We permit you to use Airtax on the terms & conditions of this agreement. In relation to your use of Airtax, you agree that:

a) Airtax remains our property, and no intellectual property in it is transferred to you under the terms of this agreement or otherwise.

b) Airtax is for the use of our clients solely for the purposes described in it. You may not make any use of Airtax other than for those purposes and on the terms and conditions set out in this agreement.

c) you may not provide Airtax, or access to it, to any third party without our consent or otherwise as set out in Airtax. You must not copy, reproduce, translate, modify or alter Airtax or do any act which infringes the copyright relating to it.

d) you may not, in connection with the use of Airtax, send, store or distribute any viruses, worms, Trojan Horses or other disabling code harmful to a network or system.

e) you must ensure that you and anyone who you permit to use Airtax on your behalf uses reasonable efforts to prevent any unauthorised use of it, and you will immediately notify us in writing of any unauthorised use that comes to your attention.

f) you are responsible for any use of Airtax by any person you permit to use it on your behalf as if you were the user.

6.3  Connecting to Airtax through a third party service – If you log on to Airtax through a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service.

7 Subcontractors (including other PwC firms)

7.1 Subcontractors – We may use subcontractors, including other PwC firms (in Australia or overseas) to perform or assist us to perform the Services. Despite this, we remain solely responsible for the Services.

7.2 No claims against other PwC firms - No other PwC firm has any liability to you in connection with the Services or this agreement and you agree not to bring and to ensure none of your affiliates brings any claim (including in negligence) against any other PwC firm or its partners or employees in connection with the Services (including in connection with Airtax) or this agreement. Any partner or employee of another PwC firm who deals with you in connection with the Services does so solely on our behalf.

7.3 Benefit of clause 7.2 - Clause 7.2 is for the benefit of other PwC firms and their partners and employees (each a beneficiary). You agree each beneficiary may rely on clause 7.2 as if they were a party to this agreement. Each beneficiary that provides or assists in providing the Services relies on the protections in clause 7.2 and we accept the benefit of clause 7.2 on their behalf.

7.4 Transfer of information - We use contractors or suppliers located in Australia and overseas to provide us with Services we use in performing Services and in our internal functions. Other PwC firms may be involved in our client relationship management and other admin systems and in quality reviews. You consent to information provided to us by you or on your behalf (including personal information and your confidential information) being transferred to those contractors and suppliers and to other PwC firms and our subcontractors, so long as they are bound by confidentiality obligations.

8 Filing and destruction of documents

You are responsible for keeping records in connection with any BAS and /or ITR prepared and lodged on your behalf. We do not, as part of the Services, provide a facility to store documents or other material. If you leave documents or material with us, we may at our discretion delete or destroy them (except to the extent we are required by law to retain them).

9 Termination

9.1 By notice – Either of us may terminate this agreement by giving the other 14 days notice via notification in Airtax (unless it would be unlawful to do so). This agreement terminates on expiry of that notice.

9.2 Changes affecting independence – Changes to the law or other circumstances beyond our reasonable control may mean that providing the Services to you results in us ceasing to be independent of an audit client. If that happens, we may terminate this agreement immediately by giving you notice in writing.

9.3 Fees payable on termination – You agree to pay us for all Services we perform before termination on the basis set out in the Fees section of Airtax.

9.4 Clauses applying after termination – The following clauses continue to apply after termination of this agreement: 1.3, 1.4, 1.5, 2.3, 3, 4, 5, 7, 9.3, 9.4, 14 and 15.

10 Relationship

We are your independent contractor. You agree that we are not in a partnership, joint venture, fiduciary, employment, agency or other relationship with you. Neither of us has power to bind the other.

11 Corporations Act and SEC prohibitions

Nothing in this agreement applies to the extent that it is prohibited by the Corporations Act 2001 (Cth) or the rules of the US Securities and Exchange Commission.

12 Force majeure

Neither of us is liable to the other for delay or failure to fulfil obligations (other than an obligation to pay) to the extent that the delay or failure arises due to an unforeseen event beyond their reasonable control which is not otherwise dealt with in this agreement. Each of us agrees to use reasonable endeavours to remove or overcome the effects of the relevant event without delay.

13 Assignment

You cannot assign or deal with your rights under this agreement without our prior written consent.

14 Applicable law

The law applying to this agreement is the law in force in New South Wales. Both of us submit to the exclusive jurisdiction of the courts of that state and waive any right either of us may have to claim that those courts do not have jurisdiction or are an inconvenient forum.

15 Data Hosting

We use a third party provider of cloud-based data hosting to host Airtax. We store the information in the cloud environment in an encrypted format. You acknowledge that any information inputted into Airtax (including any personal information) will therefore be transferred to the hosting provider (who may in turn provide the information to other parties) (together, the Data Host), which may be located outside of Australia. The Data Host may not be subject to privacy obligations that are similar to the Australian Privacy Principles, and may be subject to a foreign law that could compel the disclosure of information (including personal information) to a third party, such as an overseas authority. You agree that in no event shall PwC or its beneficiaries be liable for any loss of any kind (including loss of your data) arising from an act or omission (including a negligent or dishonest act or omission) of a Data Host, which may include the following:

a) Airtax being subject to scheduled or unscheduled downtime;

b) the failure (or absence) of measures to secure the information against accidental or unlawful loss, access or disclosure;

c) suspension of access to Airtax; or

d) erasure or modification of the uploaded information.

As an end user of Airtax, you must not do anything or omit to do anything that would give rise to a liability of PwC (if it were our act or omission) under the below terms applicable to hosting:

a) the AWS Customer Agreement available at as modified from time to time (Customer Agreement), including without limitation by breaching the Acceptable Use Policy or other Policies (each as defined in that agreement); and

b) the Heroku Inc. Terms of Service available at

16 Referrals / coupon codes

If you use the referral feature of Airtax, the following terms apply:

  • A credit is applied to your Airtax account if you refer a friend to Airtax who meets PwC’s Airtax eligibility criteria. The amount of the credit for each referral is shown on your dashboard
  • You may refer as many friends as you wish. If your friend was referred by many Airtax customers, the first Airtax customer to lodge the referral will receive the credit
  • Credit expires after 12 months
  • Credit is non-transferrable and may only be used in connection with Airtax services
  • Credit cannot be redeemed for cash

In addition, coupon codes cannot be used if your account is in credit and can only be used once.

17 Definitions

In this agreement the following words and expressions have the meanings given to them below

17.1 PwC firm – an entity or partnership which carries on business under a name which includes all or part of the name ‘PricewaterhouseCoopers’, or is otherwise within or a correspondent firm of the global network of PricewaterhouseCoopers firms, each of which is a separate and independent legal entity

17.2 Services – use of Airtax as set out in this agreement

17.3 this agreement – these terms & conditions

17.4 you – the client for whom the Services are provided

17.5 we, us, or PwC – the Australian firm of PricewaterhouseCoopers, a partnership formed in Australia.


User Confirmation

I have read these terms & conditions and accept them. I acknowledge and agree that the terms & conditions (other than clauses 4, 5, 6 and 15) will not have effect unless and until PwC confirms my eligibility to use Airtax.


In this statement a reference to “you” is a reference to a User of Airtax who is an individual.

By using Airtax, you agree to us using your personal information including sensitive information (as defined in the Privacy Act 1988), in accordance with our privacy policy, which is available at, and this statement which you acknowledge you have read and understood.

Where you provide us with personal information about others, you agree to inform the individual that the information is being collected and why, how it will be used and the matters outlined in this statement.

Who do we collect the personal information from?

As a User of Airtax your personal information (being information or an opinion about you) will be collected, held and used by us. You agree to provide accurate, complete and up to date information to us, and to keep that information up to date as it changes.

For what purposes do we collect personal information?

We may collect personal information about you for the purpose of performing our Services to you, and the purposes set out in our privacy policy. If you do not provide this information to us, we may not be able to do such things or may be restricted in the way we can do them.

Who may we disclose personal information to?

We may disclose your personal information to our practice and our service companies, regulators (including the ATO) and other government bodies or as required by law, other firms within the PwC network, service providers, contractors and other organisations and persons set out in our privacy policy.

Disclosure overseas

In addition to disclosures permitted under our privacy policy, you consent to us disclosing your personal information to other firms within the PwC network, to service providers that provide Services to us, and to any data host in relation to Airtax. Any of these recipients of your personal information may be located outside Australia and may not be required to comply with the Australian Privacy Principles governing overseas disclosure. In that case, they will not be accountable under the Privacy Act 1988 (“Privacy Act”), and you will not be able to seek redress under the Privacy Act. Those recipients may not be subject to any privacy obligations similar to the Australian Privacy Principles or any privacy obligations. Where a recipient is located overseas, you may not be able to seek redress in the overseas jurisdiction or may experience significant difficulties in doing so. The overseas recipient may be subject to foreign laws that require it to disclose your personal information to a third party such as a government authority or regulator.

Our privacy policy explains how to contact our privacy officer, and our approach to requests, enquiries or complaints regarding personal information that we hold about you.